An Executive's Guide to Achieving Class A Business Excellence

Los ejecutivos -y los aspirantes a ejecutivos- se enfrentan a los retos que suponen el aumento de la normativa y la agresiva competencia, así como las presiones económicas. El aumento de los costes de gestión de una empresa, el mal servicio al cliente, la mala gestión de los inventarios y los procesos de gestión deficientes son sólo algunos de esos retos. Este nuevo libro ofrece perspectivas sobre cómo abordar esos retos utilizando las capacidades de transformación de algunos de los entrenadores y educadores más experimentados de Oliver Wight.

This change management book, “An Executive’s Guide to Achieving Class A Business Excellence,” presents an explanation of improvement and change management processes which lead to increased sales revenue, improved cash flow, reduced costs, increased return on assets, and increased customer satisfaction. These robust integrated management processes allow business professionals to meet the demands of both customers and shareholders. This short (75 pages) guide offers answers to questions executives ask. The authors detail key principles on the path to Class A Business Excellence. They also describe some of the benefits of achieving Class A status, such as the ability of the executive team to focus on and execute their strategic plan, enhanced predictability and sustainability of results, and people working as natural, cross-functional teams.

Skillfully integrating people, processes, and tools can dramatically impact a business, but the people portion of the equation is the most important to arriving at the desired result, the authors write. In addition, gaining the support of senior executives to commit to the journey to Class A business excellence is the key predictor of success since the executives serve as both decision makers and role models for the rest of the company, driving change from the top. Based on thousands of discussions with executives, the queries posed in this question-and-answer format book aim to inspire others to learn more about the concepts behind Class A and the never-ending journey to strive for excellence.